Privacy Policy – How PKR365 Game Protects Your Data

1. Introduction

PKR365 Game is an online gaming and entertainment platform serving players in Pakistan. As part of operating this platform, we collect and process certain personal information. We take our responsibilities regarding your data seriously, and this Privacy Policy is designed to be straightforward and honest about what we do with your information.

This policy covers all aspects of the PKR365 Game platform — your account registration, deposits and withdrawals, game activity, promotional participation, customer support interactions and your general browsing of the site. If you use any part of the platform, this policy applies to you.

We collect only the personal data that is genuinely necessary to deliver the services you have signed up for. We do not collect data just for the sake of it, and we do not use your data in ways that are unrelated to running your PKR365 Game account and providing you with a good platform experience.

2. Personal Data We Collect

The personal data we collect falls into a few clear categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a PKR365 Game account, we collect the information you provide during the registration process. This typically includes your name, date of birth, email address, mobile number and a username of your choice. This information is required to set up and identify your account.

2.2 Identity Verification Data

At certain points — particularly before processing withdrawals or in response to risk signals — we may request identity verification documents. This can include a copy of your national identity card (CNIC), passport or other government-issued identification. This process is standard practice for online financial platforms and is carried out to protect both you and the integrity of the platform.

2.3 Financial and Transaction Data

We record the details of all deposits and withdrawals made through your PKR365 Game account. This includes the transaction amount (in PKR), the date and time, the payment method used (such as JazzCash, Easypaisa, Raast, bank transfer or card) and the transaction reference number. We retain this data for account management, dispute resolution and compliance purposes.

2.4 Gaming and Betting Activity

We record your game play and betting history on the platform. This includes which games you played, which sports markets you bet on (including Cricket, PSL, T20 and other events), the amount wagered, the outcome and the balance impact. This information is used to manage your account, calculate bonus eligibility, detect unusual activity and improve the platform.

2.5 Technical and Device Data

When you access PKR365 Game through a browser or mobile device, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, screen resolution and approximate geographic region. This data is used for security monitoring, fraud detection and platform optimisation.

2.6 Customer Support Communications

If you contact PKR365 Game support via live chat or email, we retain the content of those communications along with your account details and the date and time of contact. This allows us to follow up on unresolved issues and improve our support service.

3. How We Use Your Personal Data

PKR365 Game uses the personal data we collect for specific, legitimate purposes connected to operating your account and providing the platform services. We do not use your data for unrelated purposes, and we do not use it to build profiles for sale to advertisers or third-party marketers.

The main purposes for which we process your personal data are:

• Creating, verifying and managing your player account.
• Processing PKR deposits and withdrawals via your chosen payment method.
• Verifying your age and identity in line with responsible gaming obligations.
• Calculating and applying bonuses, including welcome offers and reload promotions.
• Detecting and preventing fraudulent activity, unauthorised account access and bonus abuse.
• Communicating with you about your account — transaction confirmations, security alerts and support responses.
• Sending you promotional communications where you have opted in to receive them, including information about new offers related to Cricket betting, PSL season promotions, Live Casino and Slot Games.
• Analysing platform usage to improve game performance, navigation and the overall player experience.
• Complying with our internal compliance and record-keeping requirements.

If we need to use your personal data for a purpose that is not listed above or that is materially different from your original expectation when you registered, we will notify you and, where necessary, seek your consent before proceeding.

4. Payment Information and Financial Data

All financial transactions on PKR365 Game are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank account or a card, your payment details are handled through secure payment processing channels. PKR365 Game does not store full card numbers or mobile wallet credentials on its own servers.

Transaction records — amounts, dates, payment method types and reference numbers — are retained as part of your account history. These records are accessible to you within your account, and they are also used by the PKR365 Game team to resolve any deposit or withdrawal queries you raise with support.

You should never share your JazzCash PIN, Easypaisa PIN, bank account password or card CVV with anyone, including PKR365 Game support staff. We will never ask you for these credentials. If you receive a message asking for your payment credentials claiming to be from PKR365 Game, treat it as fraudulent and contact our support team immediately.

5. Sharing Your Personal Data

PKR365 Game does not sell, rent or trade your personal data to third parties. However, there are limited circumstances in which your data may be shared with trusted third parties in order to operate the platform effectively:

5.1 Payment Processors

When you make a deposit or request a withdrawal, relevant transaction data is shared with the applicable payment provider — such as JazzCash, Easypaisa or your bank — to complete the transaction. These providers process your data under their own privacy policies and security standards.

5.2 Identity Verification Partners

Where we use a third-party service to assist with identity verification — for example, to cross-reference a CNIC or verify a document — your submitted verification data will be shared with that partner solely for verification purposes. Such partners are bound by confidentiality obligations.

5.3 Platform and Technology Providers

PKR365 Game works with technology providers who support platform infrastructure, game delivery, analytics and customer support tooling. These providers may have access to certain user data as part of delivering their services, but they are contractually restricted from using that data for their own independent purposes.

5.4 Fraud and Security

In cases where we detect suspected fraud, money laundering or other illegal activity involving a player account, we may share relevant account and transaction data with appropriate internal teams or, where required by applicable rules, with relevant authorities. This is done to protect the platform and its players.

In all cases of data sharing, PKR365 Game takes reasonable steps to ensure that recipient parties handle your information with an appropriate level of care and use it only for the purposes for which it was shared.

6. Data Retention

PKR365 Game retains your personal data for as long as your account is active and for a reasonable period after account closure, as required for legitimate business and compliance purposes. The specific retention period for each category of data depends on the nature of that data and the reason it was collected.

Transaction records and account activity history are generally retained for a number of years after the transaction date or account closure, to allow for dispute resolution, auditing and compliance review. Identity verification documents are retained for the period required to satisfy verification obligations and then securely deleted or anonymised.

If you request account closure and there are no outstanding disputes, pending withdrawals or unresolved compliance queries, we will begin the process of removing or anonymising your personal data within a reasonable timeframe following the closure of your account.

7. Data Security

PKR365 Game applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include data encryption in transit and at rest, access controls that limit data access to authorised personnel, regular security reviews of platform systems, and monitoring for suspicious access patterns.

While we work hard to protect your data, no online platform can guarantee absolute security. You also have a role to play — keeping your account password strong and confidential, logging out of your account when using a shared device, and contacting us promptly if you think your account may have been accessed without your permission all go a long way towards keeping your account safe.

8. Cookies and Tracking Technologies

PKR365 Game uses cookies — small text files placed on your device — and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies help us remember your session preferences, keep you logged in during a session, detect unusual login activity and gather aggregated analytics about page performance and navigation patterns.

8.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while you navigate between game sections. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to understand how players interact with the platform — which pages are visited most, how long sessions last and where players tend to navigate after the homepage. This data is aggregated and does not identify individual users.
• Preference cookies: Store your display and language preferences so that you do not have to re-select them on every visit.
• Security cookies: Help detect and prevent fraudulent activity, such as automated login attempts or unusual session behaviour.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of the platform. For full cookie management, refer to the help documentation for your specific browser.

9. Your Rights Over Your Personal Data

You have meaningful rights when it comes to the personal data PKR365 Game holds about you. We are committed to supporting these rights in a practical and straightforward way. Your key rights include:

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. You can update many account details directly within your account settings.
• Right to deletion: You can request that we delete your personal data. We will action such requests where there is no overriding legitimate reason to retain the data — such as an outstanding compliance or fraud investigation.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to withdraw consent: Where we process your data on the basis of your consent — such as for promotional email communications — you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact the PKR365 Game support team through the live chat on the platform or by writing to us at the email address in the Contact section below. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of progress if the request requires more time to process.

10. Minors and Age Restrictions

PKR365 Game is strictly an adult platform and is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a registered account belongs to a person under 18, that account will be closed and any associated personal data will be deleted or anonymised promptly.

Parents and guardians are encouraged to use parental control tools and to speak with young people in their household about responsible use of the internet and the importance of not accessing adult online platforms. If you believe a minor has registered on PKR365 Game, please contact our support team immediately so that we can take appropriate action.

11. Updates to This Privacy Policy

PKR365 Game may update this Privacy Policy from time to time to reflect changes in the way we operate, the services we offer, or in response to feedback and evolving best practices. When we make significant changes, we will post a notice on the platform and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the PKR365 Game platform following any update to this policy will be taken as your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to discuss your options.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the PKR365 Game support team. We aim to respond to all privacy-related enquiries within 2 working days.

For account-specific issues — such as updating your details, requesting account closure or querying a specific transaction — live chat is the quickest way to get a response. Written enquiries to the email address above are monitored regularly and will receive a full written reply.